1. Introduction & Who We Are
Hire Guide Education (“Hire Guide”, “we”, “us”, or “our”) operates the website located at hireguideeducation.org, its associated web tools, college predictors, cutoff explorers, choice-filling tools, and mobile applications.
This Privacy Policy describes how we gather, process, retain, and protect the personal and academic data of candidates, students, and parents seeking medical counselling guidance for NEET UG, NEET PG, AIQ, State Quota, Deemed, and Private Medical Colleges across India. By accessing our platform or providing your details, you consent to the practices outlined in this policy.
2. Information We Collect
To provide accurate college cutoff predictions, personalised choice lists, and expert advisory sessions, we collect the following categories of information:
A. Personal & Contact Details
- Student Full Name
- Mobile Number (verified via one-time SMS OTP)
- Parent / Guardian Mobile Number
- Email Address (optional or for reports/invoices)
- City and Domicile State of Candidate
B. Academic & Exam Data
- NEET Score / Marks (out of 720)
- Estimated Correct & Incorrect answers
- All India Rank (AIR) and Category Rank
- Reservation Category (UR, OBC, SC, ST, EWS, PwD, etc.)
- Exam Attempt (1st, 2nd, repeater) & Target Year
C. Preferences & Counselling Choices
- Target Courses (MBBS, BDS, BAMS, BHMS, etc.)
- Counselling Route (AIQ, State Quotas, Management/NRI)
- College Preferences & Choice Filling Lists
- Tuition Fee & Budget Sensitivity Constraints
D. Device & Usage Diagnostics
- IP Address, Browser Type, Operating System
- Campaign attribution parameters (UTM source, medium, campaign)
- Tool interactions, calculation history, and page views
- Payment transaction identifiers (processed via authorized gateways)
3. How We Use Your Data
We process student and parent information strictly for legitimate educational, counseling, and platform operational purposes:
- Accurate NEET Prediction: Computing expected scores, rank brackets, and historical college cutoff matching based on official past round trends.
- Personalized Counselling Guidance: Enabling our assigned counsellors to study your profile, understand your budget and state quota eligibility, and recommend optimal choice filling sequences.
- Account Authentication & Lead Integrity: Verifying genuine phone numbers via OTP to prevent duplicate inquiries and maintain a safe community.
- Transaction & Report Delivery: Generating downloadable PDF reports, cutoff analysis summaries, and official tax invoices for paid counselling packages.
4. WhatsApp & Communication Consent
When you submit forms on Hire Guide Education (such as the Score Calculator, Contact Form, or Predictor), you are presented with an explicit WhatsApp communication consent option.
By opting in, you authorize Hire Guide Education to send you transactional messages, counselling dates, answer key updates, cutoff alerts, and one-on-one mentor advice over WhatsApp and SMS.
5. Data Sharing & Third-Party Disclosure
We do not sell, monetize, or license your personal information to third-party marketing companies, coaching aggregators, or telemarketers.
We share data only in the following restricted scenarios:
- Vetted Infrastructure & Service Partners: Trusted cloud hosting providers, SMS/WhatsApp delivery gateways, and RBI-regulated payment gateways (such as Razorpay/Cashfree) who handle transactions under strict data confidentiality agreements.
- Authorized Counselling Team: Verified counsellors assigned to your case to conduct strategy calls and draft choice lists.
- Legal & Regulatory Compliance: If required by applicable Indian laws, court orders, or law enforcement requests.
6. Data Security & Access Controls
Hire Guide Education implements technical, operational, and administrative safeguards to protect your personal data against unauthorized access, loss, or misuse:
- ✓All web traffic is transmitted via industry-standard TLS/HTTPS encryption.
- ✓Strict role-based access control: only the logged-in user and authorized Hire Guide staff can see profiles, documents, reports, call notes, and choice lists.
- ✓Student contact numbers and uploaded documents are never exposed in public routes or APIs.
- ✓We do not store full credit/debit card numbers or net banking passwords on our servers. All financial transactions are handled via PCI-DSS compliant payment gateways.
7. Data Retention
We retain candidate profile data and choice lists for the duration of the NEET admission academic cycle and as necessary to fulfill counselling guidance, resolve disputes, maintain payment audits, and comply with statutory obligations.
If you do not utilize our services in subsequent academic cycles or if you submit a valid deletion request, your personal identifiers are securely archived or purged from our active databases.
8. Student & Parent Rights (Correction & Deletion)
Under applicable Indian data protection guidelines (including the Digital Personal Data Protection Act, 2023), you hold rights regarding your personal records:
- Right to Access & Review: You can review the details associated with your mobile number in your dashboard or by requesting a summary.
- Right to Correction: If your rank, score, category, or contact number was entered incorrectly, our team will correct it promptly.
- Right to Deletion / Erasure: You can request complete deletion of your account and collected lead information from our systems.
Data Correction & Deletion Notice
“For data correction or deletion requests, please contact Hire Guide Education support through the official contact details provided on the website.”
To request deletion, simply email support@hireguide.in or message +91 99095 59159 with your registered mobile number. Requests are verified and processed within 5 business days.
10. Official Authority Disclaimer
Hire Guide Education is an independent education consultancy and technological guidance platform. We are not affiliated with, authorized by, or endorsed by the National Testing Agency (NTA), the National Medical Commission (NMC), the Medical Counselling Committee (MCC), or any State Medical Counselling Authorities.
Cutoffs, rank estimators, and college predictor outputs are generated through historical counseling trend models and are intended for advisory exploration only. Actual seat allotments are governed solely by official counseling rounds conducted by designated government authorities.
11. Grievance Officer & Official Contact Information
If you have any grievances, concerns, or queries regarding this Privacy Policy, your data privacy rights, or how your information is handled, please contact our designated Grievance & Support Officer: